At Knowing Hand LLC, we strive to provide a seamless and reliable shipping experience for our customers. Please review our Shipping Policy below to understand the details of our shipping process:
Processing Time: We make every effort to process and ship your order within the specified timeframes mentioned on the product page. However, please note that processing times may vary depending on factors such as product availability, customization requirements, and order volume. We appreciate your patience and understanding.
Shipping Methods: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can select the option that best suits your needs. Please note that delivery times may vary based on the shipping carrier's policies and the destination of your order. The shipment times are estimates and not guaranteed.
Shipping Cost: Shipping costs are calculated based on factors such as order weight, dimensions, destination, and shipping method selected. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping Restrictions: We currently ship within the United States and select international destinations. However, please note that there may be certain restrictions on shipping to specific locations due to legal, customs, or logistical reasons. If your shipping address falls within any restricted area, we will notify you promptly and work with you to find an alternative solution.
Tracking Your Order: Once your order is shipped, we will provide you with a tracking number and instructions on how to track the progress of your shipment. You can conveniently monitor the status of your order by visiting the carrier's website or using the tracking link provided.
Address Accuracy: To ensure a successful delivery, please double-check and verify the accuracy of your shipping address during the checkout process. We cannot be held responsible for delays or additional fees incurred due to inaccurate or incomplete shipping information. If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible.
Customs and Import Duties: For international orders, please be aware that customs duties, taxes, and import fees may be applicable in your country. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. Please familiarize yourself with your country's customs regulations and policies before placing an order to avoid any unexpected fees or delays.
Shipping Updates and Communication: We will keep you informed about the status of your order and any relevant shipping updates via email or other preferred communication channels. Please ensure that your contact information is accurate and up to date to receive timely notifications.
Shipment Issues: In the rare event of any issues or discrepancies with your shipment, such as damaged or lost packages, please contact our customer support team immediately. We will work diligently to resolve the matter and provide you with a satisfactory solution.
Shipping Policy Updates: We reserve the right to update or modify our Shipping Policy at any time without prior notice. Any changes will be effective immediately and will be communicated through our website or other appropriate channels. We recommend reviewing our Shipping Policy periodically to stay informed about any updates or changes.
RETURN, REFUND & EXCHANGE POLICY
Eligibility: We accept returns or exchanges for unused and undamaged items within 14 days of the purchase date. Custom-made or personalized items are non-returnable unless there is a manufacturing defect or damage during transit.
Lost in Transit: While we strive to ensure reliable shipping, we cannot guarantee replacements for items lost in transit. If an item is lost due to the shipping company's negligence, we will make a claim on your behalf. However, please ensure your contact information and shipping address are accurate. If you encounter any issues with your package, please contact us immediately, and we will assist you in resolving the matter.
Return Process: To initiate a return or exchange, please contact our customer service team at email@example.com with your order and return details. We will provide you with further instructions and a return shipping address. Please ensure that the item is securely packaged to prevent damage during transit. Additionally, kindly provide us with the reason for your return, enabling us to better meet our customers' needs.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or damage during transit. We recommend using a trackable shipping method and obtaining insurance to protect against loss or damage when you ship a product back. We cannot issue a refund if the product is lost in the return shipment.
Refunds and Exchanges: Once we receive the returned item in its original condition, we will inspect it. If the item is damaged due to the shipper's or manufacturer's fault, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped promptly. Please note that the original shipping charges are non-refundable. Refunds are subject to a restocking fee of the greater of $15 USD or 10% of the purchase amount.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 72 hours of delivery including a description of the damage and images/videos of details. If we are the primary manufacturer for the item, we will work with you to send you a replacement product(s)and return the damaged or defective order if it is eligible. If we are not the primary manufacturer of the item, we will issue a shipping label to have the damaged or defective item sent back, and we will start the claims process to get you a refund when it has gone through. If we are not contacted within 72 hours of indicated delivery, the damaged or defective item may not be eligible for returns or refunds.
Return, Refund & Exchange Updates: We reserve the right to update or modify our Return, Refund & Exchange Policy at any time without prior notice. Any changes will be effective immediately and will be communicated through our website or other appropriate channels. We recommend reviewing our Return, Refund & Exchange Policy periodically to stay informed about any updates or changes.
Please Note: As a small business, we deeply care about every order that leaves our doors. However, we are also subject to the challenges of manufacturing and shipping.
We appreciate your patience and understanding as we navigate this business endeavor. Our commitment is to work with you and offer assistance to the best of our ability.
We sincerely appreciate your support and are thrilled to have you join us at the beginning of our journey. Your satisfaction is our priority, and we will never forget your trust in us.