Welcome to the Terms and Conditions page of Knowing Hand LLC. Throughout this document, the terms "you" and "customer" refer to any individual or entity accessing our website, purchasing our products, or engaging with our services. The term "we" or "Knowing Hand LLC" refers to the company itself.

 

1.General Terms: By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. This website is intended for individuals who are at least 18 years old and capable of entering into legally binding agreements. By using this website, you affirm that you meet these requirements and that all information you provide is accurate and complete.

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User Consent to Data Collection and Processing: By using this website, you consent to the collection, use, and processing of your personal information in accordance with our Privacy Policy. We may collect and store information such as your name, email address, shipping address, and payment details for the purpose of order processing, customer support, and improving our services. Rest assured that we prioritize the security and confidentiality of your data, and we will not disclose or sell your information to third parties without your explicit consent, except as required by law. See our Privacy Policy for more information.

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2. Product Information: We strive to provide accurate and up-to-date product information on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of the product descriptions, pricing, availability, or any other information displayed on the website. The information provided is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

 

We reserve the right to correct any errors, inaccuracies, or omissions in the product information and to update or change it at any time without prior notice. This may include adjustments to product descriptions, pricing, availability, or any other relevant details. While we make every effort to ensure the accuracy of the information, it is ultimately your responsibility to review and verify the details before making a purchase. We will act promptly to address any discrepancies and provide remedies where we can.

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3.Ordering and Payment: To place an order, you must provide accurate and valid payment information. By submitting your order, you authorize us to charge the specified amount to your selected payment method. Upon successful order placement, we will send you an order confirmation email to the email address provided during the checkout process. Please review the order confirmation carefully and contact us immediately if any discrepancies are found.

 

Cancellation: 

a. To cancel an order, please contact our customer support team as soon as possible.

b. Orders can only be canceled before they have been shipped or processed for delivery.

c. If the cancellation request is received after the order has been shipped or processed, the customer may be responsible for the return shipping fee and is still responsible for the non-refundable shipping charge from the initial purchase.

 

Modification: 

a. To modify an order, please contact our customer support team as soon as possible. 

b. Order modifications are subject to product availability and any price differences may apply. 

c. If the modification request is received after the order has been shipped or processed, the customer may need to place a new order for the desired changes.

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Associated Fees or Procedures:

 a. There may be applicable fees for order cancellations or modifications, such as restocking fees or processing fees. 

b. Any associated fees will be communicated to the customer before the cancellation or modification is processed. 

c. Refunds for canceled orders will be issued in accordance with our Returns and Refunds Policy.

 

We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, unauthorized activity, or inventory availability. Knowing Hand LLC reserves the right to refuse service or sale to customers who do not align with the businesses philosophies and view of sustainability and social equity. In the event sale or service is refused, the customer will receive a full refund for orders not yet shipped. In the event that we cancel your order, we will notify you promptly and either issue a refund to the original payment method used for the purchase or arrange for . It is the customer’s responsibility to check email inboxes and phones for our communication attempts. See our Returns and Refunds Policy for more information.

 

4.Consent to Electronic Communication:

By using our services, you agree to receive communications from Knowing Hand LLC electronically. This includes emails, text messages, and other electronic means. Some topics we may communicate with you about include but are not limited to: updates about your order, its delivery, problems with our inventory, or clarification about customizations. You acknowledge that electronic communication satisfies any legal requirements for written communication. You are responsible for keeping your contact information up to date. You can withdraw your consent at any time, but it may limit your access to our services. Please be aware of the risks associated with electronic communication, and we are not liable for any related damages. For more information, refer to our Privacy Policy or contact us.

 

5. Shipping and Delivery: We are committed to processing and shipping your order within the specified timeframes. However, please note that delivery dates or times are estimates and not guaranteed. We shall not be held responsible for any delays in delivery caused by shipping carriers, customs processes, or other unforeseen circumstances beyond our control.

 

To ensure smooth delivery, it is your responsibility to provide accurate shipping information during the checkout process. Please double-check and verify the accuracy of your shipping address and contact details. Any additional shipping costs, customs duties, or fees incurred due to inaccurate or incomplete information will be your responsibility.

 

In the event that your order is lost or damaged during transit, please contact our customer support team, and we will assist you in resolving the issue with the shipping carrier. More information about this topic is included in our Returns and Refund policy.

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6.Intellectual Property: All content on this website, including text, images, graphics, logos, and software, is the exclusive property of Knowing Hand LLC and protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works, or use any content from this website for commercial purposes without our prior written consent.

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However, we encourage the sharing of our content for personal and non-commercial use, provided that you attribute Knowing Hand LLC as the source and retain any copyright or proprietary notices. You may share our content on social media platforms or personal blogs as long as it is not altered or presented in a misleading or derogatory manner.

 

If you have any questions or requests regarding the use of our intellectual property, please contact us for further clarification or to seek written consent. Commercial users may purchase a license for our intellectual property, and should contact us directly for inquiries.

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7.Limitation of Liability: To the maximum extent permitted by applicable law, Knowing Hand LLC and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use this website, any products or services offered, or any information obtained from us.

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While we strive to provide accurate and reliable information, we do not warrant or guarantee the completeness, accuracy, or reliability of the content on this website. Any reliance on such information is at your own risk. Similarly, the use of our products or services is undertaken at your own discretion and responsibility.

 

In the event that any liability is found to be imposed on Knowing Hand LLC or its affiliates, our liability shall be limited to the extent permitted by law. 

 

8. Contact for Disputes: If you have any disputes or concerns regarding our services, please contact Knowing Hand LLC directly. We encourage open communication and strive to address any issues promptly and fairly. You can reach us through our designated contact channels as provided on our website. We will make every effort to resolve the matter amicably and in a mutually satisfactory manner. However, in the event that a resolution cannot be reached, any disputes shall be subject to the Arbitration Clause as indicated below.

 

9. Arbitration Clause: Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions, including those arising from the use of this website, products, or services, shall be resolved through binding arbitration instead of court proceedings. The arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association (AAA).

 

The parties agree to share the costs of arbitration equally, including the filing fees, administrative fees, and arbitrator's fees. Each party shall bear their own attorney's fees and any other expenses incurred in connection with the arbitration.

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The arbitrator's decision shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

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This arbitration clause is governed by and shall be interpreted in accordance with the laws of the state of Wisconsin. The seat of arbitration shall be in Wisconsin. The language of the arbitration shall be English.

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10. We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms and Conditions periodically for any updates or changes.

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In the event of substantial modifications that may materially affect your rights or obligations, we will make reasonable efforts to notify you via email or through a prominent notice on our website. We encourage you to regularly check your email and visit our website to stay informed about any important updates.

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By continuing to access or use our website, products, or services after any modifications or updates, you acknowledge and agree to be bound by the revised Terms and Conditions. If you do not agree to the revised terms, you must discontinue the use of our website, products, and services.

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11. Agreement to Terms and Conditions:

 

By accessing and using this website, purchasing our products, or engaging with our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including any additional policies and guidelines referenced herein.

 

If you do not agree to these Terms and Conditions, you should refrain from using our website, products, and services. Your continued use of our website, products, or services constitutes your acceptance of these Terms and Conditions.

 

It is important to review and understand the Terms and Conditions thoroughly before proceeding. If you have any questions or concerns about any aspect of these terms, please contact us for further clarification.

 

These Terms and Conditions represent the entire agreement between you and Knowing Hand LLC and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

 

By accepting these Terms and Conditions, you acknowledge that you are of legal age to enter into a binding agreement and have the authority to do so. If you are using our website, products, or services on behalf of an organization or entity, you warrant that you have the necessary authority to bind that organization or entity to these Terms and Conditions.

 

By agreeing to these Terms and Conditions, you agree that any disputes arising out of or in connection with these Terms and Conditions, including those relating to the use of our website, products, or services, shall be resolved through arbitration as detailed in the Arbitration Clause.